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Many law firms treat their website as a project to be handed off to an external agency: the website is developed, content is added, and then the site goes live. After that, control rests almost entirely with the agency.

Right now, there are hundreds of thousands of LegalTech products in development. Following my experience, a significant number of them are being built by lawyers - or more precisely, by law firms or forward-thinking legal professionals who manage to assemble project teams. 

Imagine walking into a grocery store that looks perfectly fine at first, but then small things start negatively impacting your experience: the cereal box you grab from a shelf feels empty, signage is confusing, the queue lines aren’t clearly marked, and the card payment terminal doesn’t work. A law firm’s website works similarly and minor oversights can make it feel less polished, even if the overall design looks professional.

Go on a professional network and you’ll see it everywhere: law firms framing routine updates as if they were landmark achievements. Sharing news isn’t the problem. The problem is inflating the significance of ordinary developments.

The humble "Out of Office" (OOO) reply, once a simple courtesy notice, is evolving into a powerful symbol of shifting corporate values and a frontline defense in the battle for genuine work-life balance, especially during the precious holiday season.

A great law firm website removes guesswork and gets fundamentals right. This checklist covers the essentials every firm needs to turn its website into a trust-building digital asset.

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